Bells of Steel Products
When it comes to warranty, our number one goal is to keep you happy. Below you will find our warranty policy. We provide this warranty because Bells of Steel wants to keep you as a customer, and we will do our absolute best to make sure our service keeps it that way.
Bells of Steel guarantees to the original purchaser that the Bells of Steel products listed next will be free of defect for the period specified.
- Structural Welds Limited Lifetime Warranty
- Frames Limited Lifetime Warranty
- Upholstery and Grips 90 Day Warranty
- Wheels 90 Day Warranty
- Wood Items 90 Day Warranty
- Barbells Lifetime
- Pins, Handles, Cables, Pulleys, 90 Day Warranty
- Blitz Bike 2.0 Years*
90 Day Warranty and Lifetime Limited Warranty
Bells of Steel warrants the product will be free from defects in material, functionality, and workmanship commencing on the date of purchase and ending at midnight of the last day of the duration specified above. “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship. The warranty applies only to the original purchaser of the product for so long as the original purchaser owns the product and is non-transferable.
^ Warranty does not apply to barbells that need maintenance.
Disclaimer of Lifetime Limited Warranty
Warranty is void for any of the following reasons: (i) for any product that has been damaged through negligent or faulty use, alteration, maintenance, storage or handling by the user; or (ii) if the product is abused by repeated impact on a rough, aggregate surface or from slamming the product on the ground from overhead.
Most problems with bars are caused by abuse, and not because of defects in materials or the manufacturing process. Accordingly, Bells of Steel does not warrant against bending of any bar that has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, or excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar acts).
*Blitz Bike 2.0
Bells of Steel warrants that the Blitz Bike 2.0 (the “Product”) will be free from defect in material and workmanship for a period of two years from the date of purchase when the Product is used under normal uses and conditions and as recommended in the User Guide.
During the warranty period, Bells of Steel will, at no additional charge to you, repair or replace (at Bells of Steel’s option) the frame or any part of the Product and provide remote troubleshooting assistance for self-repair if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. All labor is the responsibility of the owner.
Blitz Bike 2.0 Disclaimer of Warranties
This Limited Warranty does not cover normal wear and tear on items such as, but not limited to, foot pedals, transportation wheels, rubber grips, plastic end caps, and any other parts that can be reasonably expected to wear down.
This warranty is void if the Product is improperly stored, assembled, altered and/or modified in any way. Improper assembly indications include damaged/stripped wiring harness and stripped threads on nuts or pedals.
The warranty does not cover misuse/abuse or accident/damage such as scratches, broken covers, torn seat, or cosmetic damage to paint/finishes.
As described in the User Guide, the product requires maintenance. Accordingly, this warranty does not cover claims resulting from failure to maintain or improper maintenance nor does it cover repair for any noises such as: squeaks, clunks, thumps resulting from poor or lack of preventive maintenance.
This Limited Warranty does not extend to any Product that is damaged or rendered defective (a) as a result of accident, misuse, or abuse; (b) use with the Product of any part not manufactured or sold by Bells of Steel; (c) by modification of the Product; (d) by normal wear and tear; (e) operation using incorrect power supplies; or (f) as a result of service by anyone other than Bells of Steel, or an authorized Bells of Steel service provider.
Any labor cost is the responsibility of the original purchaser. If a Product requires shipment, delivery, or transport it is the purchaser’s sole responsibility and to pay for any fees associated with servicing of a Product. Any evidence of alteration, erasing, or forgery of proof-of-purchase documents voids this Limited Warranty. This Limited Warranty applies only to Product purchased from Bells of Steel or an authorized retailer.
Disclaimer of Warranties Applicable to All Products
Except for the express warranties set forth above, Bells of Steel makes no warranty whatsoever with respect to its products, including warranties of merchantability or fitness for a particular purpose, whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.
Warranty Claims Process
If you have a warranty claim, please contact us at firstname.lastname@example.org. All warranty claims must include proof of purchase.
Bells of Steel may, at its option, repair or replace any defective product frame or parts with new or serviceable used parts that are equivalent in function to the original parts. All exchanged frames and parts replaced under this warranty will at the time of service become the property of Bells of Steel.
Any parts determined to be defective must be returned to Bells of Steel to obtain warranty service. For parts and product replacement due to manufacturer defects, shipping will be provided by Bells of Steel free of charge. In warranty cases, you must prepay any shipping charges, export taxes, customs duties, and taxes, or any other charges associated with transportation of the parts or product. In addition, you are responsible for ensuring any parts or product shipped or returned. You assume the risk of loss during shipment.